Front Desk Executive

Job Title: Front Desk Executive – Healthcare (Hospitality Background Preferred)

📍 Location: Mumbai

Role Overview:

We are looking for a compassionate and service-oriented Customer Care Executive with a hospitality background to enhance patient experience and ensure smooth front-end coordination in a healthcare setup.

Key Responsibilities:

• Maintain accurate patient records & follow-ups
• Handle patient inquiries, appointments & service coordination
• 
  - Deliver a warm, professional & empathetic patient experience
• 
  - Manage front desk interactions & patient flow
• 
  - Coordinate with medical & support teams for seamless service
• 
  - Address patient concerns, feedback & service recovery
• 
  - Ensure high standards of customer service aligned with healthcare protocols
• 
  - Support billing coordination & basic administrative tasks