Front Desk Supervisor

Old Toronto, Ontario, Canada • Posted March 19, 2026

Job Type: Full time

Location: Old Toronto, Ontario

Posted: March 19, 2026

Category: Supervisors of Office and Administrative Support Workers

Application Deadline: April 28, 2026

Role Description

Description
DUTIES AND RESPONSIBILITIES:
Deliver on the promise of SonestaA+ Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel:Greet or welcome everyone, warmly with a smileUse eye and ear contact and guest’s nameEstablish/anticipate needsSolve and own all requests/complaintsThank everyone
Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.
Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
Responsible for the supervision of the security of cash, credit card ...
                

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