Full-Time IT Support Analyst Role

Enhance your IT career as a Full-Time IT Support Analyst at SIMNET! Contribute to high-quality service by resolving end-user issues effectively and efficiently in a collaborative team.
Based in Whitby, Ontario, SIMNET is looking for a dedicated IT Support Analyst. This role emphasizes hands-on support for computer systems and peripherals while documenting solutions extensively. You will engage with users across multiple platforms and ensure timely resolutions in line with service level agreements.
Key Responsibilities:
• Manage incoming help requests courteously and efficiently
• Gather incident details and escalate when necessary
• Record the troubleshooting process and actions taken
• Deploy software and provide desktop hardware support
• Perform regular maintenance on workstations and peripherals
Requirements:
• Strong troubleshooting and customer service experience
• Proficient in Windows 10/11 and basic networking
• Familiarity with Active Director...