Functional Associate – Payments

The Functional Associate serves as the vital link between business, operations, and IT teams for payments, cards, and digital channels (web and mobile apps). This role supports product managers throughout the product lifecycle by translating business needs into actionable requirements, optimizing requirement turnaround time, expediting stakeholder reviews and approvals, and ensuring seamless collaboration across internal teams, including Technology, Fraud & Risk, Operations, and Product Management. The focus is on enabling efficient delivery and continuous improvement of payment and card products that enhance operational performance and customer experience.

• Act as the functional liaison bridging business, operations, and IT for payment, card, and digital channel products.
• Support product managers throughout the end-to-end lifecycle of payment and card products, from requirement gathering to implementation and ongoing enhancement.