Funding Customer Advisor

Funding Customer Advisor / London / Hybrid / Up to £250 per day (Umbrella rate) / 6-month contract
 
Overview:
Our client, a globally recognisable charitable organisation are currently looking for a Funding Customer Advisor to join their Team to assist customers and internal staff members on the grant systems and processes.
 
Role & Responsibilities:

Liaising with external customers to inform them of funding processes and systems
Respond to queries in a timely manner
Training internal teams on grant system and processes
Working with other teams to create information guides on FAQs
Present to internal teams on system and process changes 
Essential Skills & Experience:

3+ years’ experience working on a customer helpdesk
Experience providing guidance and training to internal and external parties
Experience using salesforce or a similar CRM system
Confident in making decisions
Confident liaising with stakeholders 
Package: ...