GCC Analyst II

Dublin, County Dublin, Ireland • Posted June 12, 2026

Job Type: Full time

Location: Dublin, County Dublin

Posted: June 12, 2026

Category: Computer Occupations

Application Deadline: July 22, 2026

Role Description

The GCC Analyst acts as a coordination and escalation point, working closely with internal technical teams and external customers. You’ll operate in a structured, shift‑based environment, supporting service reliability and customer experience. Focusing on techincal queries and customer support, you will play a key part in our GCC team. 
Monitor data centre infrastructure and customer systems during assigned shifts
Triage alerts, incidents, and service requests in line with defined procedures
Coordinate incident response by engaging the appropriate technical teams
Track incidents through to resolution, ensuring clear and timely communication
Manage customer requests and escalations in line with SLAs
Maintain accurate documentation, logs, and shift handovers

2+ years experience in a helpdesk, service desk, NOC, or customer service environment
Experience working in an international Business to Business environment (idea...
                

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