General L1 Support

**NTT DATA Services is currently looking for a Helpdesk Associate - Bilingual (English-Spanish) to join our team in Mexico (100% Remote).
****Activities**:- General L1 support for hardware and MS Office packages- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
**Basic Qualifications**:- To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)- Finished high school (a copy of your official certificate of completion will be requested)- Availability to work 45 hours per week- Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)- **Advanced English (excellent pronunciation and fluency)**:- Looking to work in IT Environme...