Genesys Engineer

Hyderabad, Telangana, India • Posted June 07, 2026

Job Type: Permanent

Location: Hyderabad, Telangana

Posted: June 07, 2026

Category: Computer Occupations

Application Deadline: July 17, 2026

Role Description

 
  About The Role 
  Purpose of Role: 
 Our firm seeks a knowledgeable, talented, and industrious senior voice engineer who will work alongside the IT support team to ensure maximum performance of a high traffic voice and chat infrastructure while maintaining system integrity. Internal networks include communication systems, including voice & chats. Provides reliable, state-of-the-art communication services to the company with agreeable, helpful, and efficient as well as having in-depth knowledge of telecommunications with a focus on high-level design and planning. 
  Primary Responsibilities: 
 Specific day-to-day responsibilities and milestones needed to achieve the objectives of the role
 ·need to support Customer Support users and troubleshoot all their VoIP/Chat issues within an entire organization/company
 Available as needed for escalation of support incidents and available for after-hours on-ca...
                

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