German speaking eSignature Customer Service Representative

German speaking eSignature Customer Service Representative The Customer Support Representative will both have the accountability and responsibility to deliver on our customers’ needs, including thorough communication and prompt routing of escalations whenever necessary. As such, this role acts as a liaison between customers and resources across our client company, expediting the resolution of issues to empower customers to achieve the highest value and adoption of our software. Responsibilities: -Provide exceptional technical support for the company’s eSignature component of the DAC -Handles incoming support channels to troubleshoot customer inquiries, including but not limited to standard end-user tasks such as signing and managing envelopes, configuring templates and PowerForms, and other aspects of using the eSignature product suite -Escalate issues as needed in a timely manner with clear and effective communication. -Uses broad product familiarity within DAC areas to help...