German Technical support L2

Level 2 Technical Support (German) – Remote (Medical App Project)

Deadline: April 22, 2026

Start: May 2026 (1st–2nd week)

Contract: Freelance | Remote: 100%

Languages: German (C2/native) + English

About the Role

TalentWorldGroup is hiring German-speaking L2 Technical Support Specialists for a medical app project.

This is a hybrid L1 + L2 role:

• Handle user support (calls & tickets)
• Investigate and resolve technical issues

You'll act as a bridge between users and engineering teams.

Responsibilities

L1 – Customer Support

• Inbound calls (users/patients)
• Onboarding, navigation, basic troubleshooting
• Real-time support & clear communication
• Case documentation in Zendesk

L2 ...