Global Real-Time Workforce Supervisor

Ubiquity is hiring a Workforce Supervisor to oversee the performance of Real Time Analysts. The role involves coaching, staffing analysis, and operational recommendations. The ideal candidate will have BPO workforce experience and strong communication skills.

With responsibilities including managing a team of 20 RTAs, the position also requires flexibility in working various shifts. Candidates should be detail-oriented and proficient in Microsoft Excel, ensuring performance metrics are met.