Graveyard Shift: Real-Time Call Center Analyst

A leading technology firm is seeking a Real Time Analyst to monitor live call center operations in Quezon City, Philippines. You will be responsible for ensuring optimal staffing and schedule adherence, managing agent activities, and responding to volume spikes. The ideal candidate should have a Bachelor's degree and 1-2 years of experience in Workforce Management. Strong analytical, communication, and MS Excel skills are essential for success in this role. Join a motivated team and contribute to enhancing customer experiences through efficient operations.
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