Group ITAM Process & Governance Manager

Your role 💼
Define and maintain global ITAM process documentation and workflows.
Ensure ITAM processes align with frameworks such as ITIL and ISO standards.
Lead process harmonization and standardization initiatives across multiple business units and regions.
Monitor compliance and support internal and external audits related to ITAM processes.
Collaborate with IT Architecture, Service Management, and IT Operations teams to align processes with technology strategy.
Maintain RACI matrices and governance structures for clear ownership and accountability.
Analyze KPIs and process performance to identify opportunities for improvement.
Support change management and training initiatives to increase process adoption.
Ensure integration of ITAM processes with enterprise platforms such as ServiceNow and other IT management systems.
Requirements💡
Minimum 3 years’ experience in IT Asset Management (ITAM) or IT Service Management (ITSM) processes.
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