Guest Experience Agent

**Additional Information**
**Job Number** 26062872
**Job Category** Rooms & Guest Services Operations
**Location** 4-1-1 Toranomon, Tokyo, Tokyo, Japan, 105-0001
VIEW ON MAP (https://www.google.com/maps?q=4-1-1%20Toranomon%2C%20Tokyo%2C%20Tokyo%2C%20Japan%2C%20105-0001)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on ...