Guest Experience Expert (Call Center Agent)

**Additional Information**
**Job Number** 26074019
**Job Category** Rooms & Guest Services Operations
**Location** Apaczai Csere Janos u. 4., Budapest, Hungary, Hungary, 1052
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

As an At Your Service Agent, you will be the central point of contact for our guests, ensuring all requests and inquiries are handled efficiently and with genuine care. You will play a key role in creating a seamless guest experience by coordinating requests across departments and providing accurate information about the hotel and the destination.

Your responsibilities will include:

· Answering guest requests, questions, and concerns via telephone, email, chat, and mobile communication platforms

· Operating the hotel switch...