Guest Experience Manager

Melbourne, Australia, Australia • Posted June 15, 2026

Job Type: Full-time
Location: Melbourne, Australia
Posted: June 15, 2026
Category: other-general
Application Deadline: June 20, 2026

Role Description

**Additional Information**
**Job Number** 26072517
**Job Category** Rooms & Guest Services Operations
**Location** 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
VIEW ON MAP (https://www.google.com/maps?q=650%20Lonsdale%20Street%2C%20Melbourne%2C%20Victoria%2C%20Australia%2C%203000)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management

Take your career to new heights; to the Sky Lobby on level 80 of The Ritz-Carlton, Melbourne, to be precise. As one of our Guest Experience Managers, you are the embodiment of our Credo, creating exceptional, personalised experiences that fulfil even the unexpressed wishes of our guests.

This role is the heartbeat of the hotel operation, gracefully leading the day-to-day rhythm of the property while being a constant, visible presence for both guests and our Ladies and Gentlemen. Based in the Front Office department in our sky lobby on level 80 and acting as the hotel’s service lea...

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