Hardware Operations Specialist

About the Role

BusPlanner is scaling fast, and our hardware business is scaling with it. GPS, ridership, tablets, cameras, RFID, and every other piece of connected vehicle hardware we put on a school bus — every one of these involves a customer expecting a clean rollout, a vendor we have to hold accountable, and a coordination chain that has zero room for things falling through the cracks.

The Hardware Operations Specialist owns the operational engine behind every hardware customer we have. You will report into Projects and act as the single point of accountability for how connected vehicle hardware gets ordered, installed, trained, supported, and grown — across both new and existing customers. You will also own our relationships with the vendors who make this hardware possible.

The Sales team sells it. The Product team builds the software. You make sure the hardware actually gets to the customer, gets installed, the customer is trained on it, an...