Head Customer Service | Gurugram

Gurugram, Haryana, India • Posted June 11, 2026

Job Type: Permanent

Location: Gurugram, Haryana

Posted: June 11, 2026

Category: Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Application Deadline: July 21, 2026

Role Description

One of the leading Brands
Leadership position
About Our Client
 One of the leading financial services companies in India.
Job Description
Customer Strategy & Vision: Define and drive the customer experience strategy aligned with business goals and regulatory standards.
Journey Mapping & Optimization: Lead end-to-end customer journey mapping, identifying pain points and opportunities for improvement.
Digital Experience: Collaborate with Product, Tech, and Operations to enhance digital interfaces and self-service capabilities.
Voice of Customer (VoC): Build robust feedback loops through surveys, NPS, and analytics to inform decision-making.
Service Excellence: Oversee customer service operations, ensuring high-quality resolution and satisfaction across channels.
Cross-functional Leadership: Partner with Marketing, Risk, Collections, and Compliance to embed customer-first thinking.
            

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