Job Description – Health Support Associate

Position Title

Health Support Associate

Job Summary

The Health Support Associate is responsible for providing operational, administrative, and medical support for health insurance services. The role assists in member eligibility verification, pre-authorizations, medical claims review, and coordination with healthcare providers to ensure efficient service delivery. The Health Support Associate also provides accurate medical guidance while ensuring compliance with company policies, service standards, and regulatory requirements.

Key Responsibilities

Member & Customer Support

• Serve as the primary point of contact for policyholders, hospitals, clinics, and corporate clients regarding health insurance inquiries.
• Verify member eligibility, policy benefits, and coverage.
• Respond to customer inquiries through phone, email, and online portals in a ti...