Help Desk Analyst

Description
We are looking for a Help Desk Analyst to join a security-focused team in Green, Ohio. This long-term contract position offers the opportunity to provide hands-on technical support in a structured environment while helping maintain reliable service for field operations. The role is well suited to someone who is comfortable troubleshooting Windows-based issues, documenting findings clearly, and managing support requests with consistency.


Responsibilities:

• Provide first-level technical assistance for users and field technicians by responding to inbound support requests and resolving routine system issues.

• Review application performance before and after upgrade activities, identify problems, and record detailed observations for follow-up.

• Create, update, and route service desk tickets to ensure reported issues are tracked and addressed appropriately.

• Troubleshoot Windows 10 and related Microsoft environment issues ...