Help Desk Analyst (L1)

Take your career to the next level with Amaris Consulting as a Helpdesk Support Analyst,

Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.

• Experience with desktop and mobile operating systems (e.g., Windows, macOS, iOS, Android)
• Knowledge of desktop and mobile application software (e.g., Office 365, Outlook, Microsoft Teams)
• Proficiency in English and Spanish (both verbal and written)
• Strong customer service orientation and communication skills
• Ability to manage technical tickets efficiently, ensuring resolution or proper escalation
• Commitment to maintaining up-to-date technical knowledge and best practices
• Familiarity with IT support delivery models (phon...