Help Desk Analyst

Description
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift!


Responsibilities:

• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.

• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.

• Assist with account access, password support, and user administration tasks within Active Directory.

• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.

• Provide clear guidance to end users on system use, common fixes, and best practices to mini...