Help Desk Analyst - Unify Support

About the Role

The RSD Help Desk Specialist – Unify Support is an entry‑level to early‑career support role focused on assisting clients who use Unify. No previous tool or technical experience is required, as full training on Unify systems and processes will be provided.

Work Model & Schedule

• Schedule: Monday to Friday
• Shifts: 8:00 a.m. – 6:00 p.m. or 7:00 a.m. – 5:00 p.m.
• Fridays: leave one hour earlier
• Work Modality: Hybrid (2 days onsite / 3 days work from home). First 90 days fully onsite due to training and onboarding requirements

Support Channels

• Phone, chat, and email support
• Calls are required but not back‑to‑back

Key Responsibilities

Customer & Operational Support

• Provide front‑line support to Unify users, handling basic operational and process‑related inquiries.
• Learn and understand Unify workflows and Circana’s ro...