Help Desk Coordinator

Overview

Help Desk Coordinator (Remote – Philippines)

We’re looking for someone who can be trusted to manage communication between U.S.-based clients and technical teams.

This is not a passive role. This is about ownership, clarity, and follow-through.

Responsibilities

• Managing inbound support requests and ticket creation
• Coordinating communication between clients and technical teams
• Ensuring updates are clear, timely, and organized
• Keeping tickets moving, nothing gets lost or forgotten

What matters most

• Strong written English (clear, structured communication)
• Ability to stay organized under pressure
• Willingness to ask questions early instead of guessing
• Ownership mindset, you follow through without being chased

What does NOT matter

• You don’t need deep technical skills
• You don’t need to know everyth...