Help Desk Engineer

Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.

Responsibilities

• Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process
• Follow-up/ update ticket for every call to ensure timely closure
• Call ownership, drive to resolution and communication with customer
• Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey
• Telephonic support to End Users and co-ordination with Vendors, Client ...