Help Desk Support Engineer

Help Desk Support Engineer

At B&A, we foster and embrace a distinct set of values—dedication, commitment, partnership, trust, and recognition—that guide our work with clients and teammates since 1988.

Job Summary

B&A is seeking a Help Desk Support Engineer to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. This role involves diagnosing, troubleshooting, and resolving user and system issues while providing guidance on IT solutions.

Responsibilities

• Provide technical support for JIRA, GitLab, and other IT management tools, ensuring prompt issue resolution and user training.
• Troubleshoot software issues, manage user access, and support cloud‑based IT applications.
• Demonstrate strong customer‑service and documentation skills.

Education and Experience

• Associate’s degree in information technology, computer science, or related field, or minimum of 3 years of equivalent ex...