Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Akron, Ohio. This Long-term Contract position is ideal for someone who enjoys solving workstation, account, and operating system issues in a fast-paced support environment. The role focuses on maintaining reliable desktop performance, addressing service requests efficiently, and delivering a positive user experience across Microsoft-based systems.

Responsibilities:
• Provide front-line technical assistance for desktop, laptop, and operating system issues submitted through the service desk.
• Diagnose and resolve common hardware, software, and account-related problems while escalating more complex incidents when needed.
• Support users working with Microsoft Windows 10 and Windows 11 by troubleshooting performance, access, and configuration concerns.
• Manage user account tasks within Active Directory, including access updates, password support, ...