Help Desk/Desktop Support Analyst

Description
We are looking for a dedicated Help Desk/Desktop Support Analyst for a 6-month engagement with a client in Fulton, MO. In this role, you will provide Tier 1 IT support to end-users, handling a variety of technical issues in a manufacturing environment. This position offers an excellent opportunity to grow your skills while delivering exceptional service to both office personnel and operational teams.


Responsibilities:

• Diagnose and resolve technical issues involving PCs, printers, and other office hardware.

• Provide support for Windows operating systems and Office 365 applications, ensuring smooth functionality.

• Respond quickly and professionally to IT support requests, escalating complex problems when necessary.

• Maintain accurate documentation of support requests, resolutions, and troubleshooting steps.

• Deliver outstanding customer service with clear and effective communication.

• Manage and r...