Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance to employees in Salt Lake City, Utah. This position focuses on resolving day-to-day desktop, software, printer, and connectivity issues while ensuring staff can work efficiently with minimal interruption. The ideal candidate combines hands-on troubleshooting ability with clear communication, strong customer support instincts, and a practical approach to documenting solutions and maintaining reliable systems.

Responsibilities:
• Provide direct technical support to internal users by diagnosing and resolving issues involving desktops, virtual machines, printers, and network connectivity.
• Set up, configure, and maintain Windows-based workstations and required business software to support daily operations.
• Prepare new and replacement computers through imaging, deployment, and installation processes to ensure users are ready to work quickly.
• Investigate and...