Helpdesk Associate - ITIL

Req ID: 361593 

We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Roles and Responsibilities: - Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. - Activities include recognition, research, isolation, resolution & follow up steps. - Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. - Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. - Sound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications - Helpdesk Senior Associate at Grade-5 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with 1 year of inter...