Helpdesk Associate - L1 Technical Guidance

Job Description

Req ID: 318510 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Requirements – 
• Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade
• Working Knowledge of Operating Systems such as Windows 10 & 11 • Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications 
• Working knowledge of MS Office suite & Skype for business
• Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.

Detailed roles and responsibilities:
• Associate is responsible to perform diagnostics, resolve ...