Helpdesk Customer Support - Supervisor

Qualifications:

• Bachelor's degree in Business, Marketing, Business, Information Technology, or related field.
• At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment.
• Proven expertise with live chat and ticketing tools like Zendesk, Freshdesk, and Salesforce Service Cloud for excellent support.
• Strong understanding of digital advertising metrics (CPC, CPM), targeting, and conversion tracking.
• Excellent written and verbal communication skills.
• Analytical ability to interpret campaign data and optimize performance.
• Adaptable and resilient in fast-paced, high-volume, shift-based environments, meeting daily targets.
• Empathetic, customer-focused with strong interpersonal skills to deliver outstanding support.

Roles & Responsibilities:

• Deliver exceptional real-time support to advertisers through live chat, email, and ti...