Helpdesk Executive

Key Responsibilities Provide 24x7 helpdesk and customer support through phone, email, and ticketing systems Handle customer queries, complaints, and technical issues efficiently Log, track, and resolve incidents/tickets within defined SLA timelines Escalate unresolved issues to the concerned technical teams Maintain records of customer interactions and issue resolutions Coordinate with internal teams for timely closure of support requests Assist users with software, hardware, login, and application-related issues Prepare daily/weekly reports related to support activities and incidents Ensure high levels of customer satisfaction and service quality Qualifications Bachelors Degree in any discipline or One-Year Diploma in Computer Applications / Information Technology / related field Requirements Skills Required Proficiency in computer operations and MS Office applications Good communication and interpersonal skills Basic understanding of IT systems and troubleshooting Abili...