Helpdesk IT Support

The Role Will Significantly Contribute Through

• Provide first and mid-level IT support
• Troubleshooting IT software & hardware issues
• Coordinating the IT Helpdesk Log
• Resolve support tickets
• Assist in maintaining the IT Asset Register
• IT setup for new staff members
• Other duties as required

Core Responsibilities and Accountabilities

• Set up laptops and other devices remotely
• Install and configure appropriate software and functions according to specifications
• Provide orientation and guidance to users on how to operate new computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer...