Helpdesk Senior Associate

We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.
- NTT DATA, Inc. currently seeks a Help Desk Senior Associate - Full Time - to join our team in Guadalajara.Location: Guadalajara, Jalisco.Mexico.
**Requirements**:- Availability to work 45 hours per week - Interest in working at any shift - Advanced English - Looking to work in IT Environment- 6 months of experience in Customer ServiceWe Offer:- Competitive salary - Grocery Tickets - 12% of base salary - 30 days of Christmas bonus - 12 days of vacations- 50% Vacation bonus- Savings Funds- 5 personal days per year- Medical insurance (You and your family)- Life insurance- Dental Insurance- Discounts with selected Optics- Opportunity to grow in the companyActivities- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures**...