Helpdesk Supervisor-ITIL

Req ID: 344369 

We are currently seeking a Helpdesk Supervisor-ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Provides front-line supervision to an operational, production, sales, service or administrative team of 2 or more employees. • Supervised team typically responsible for high number of transactions or processes. • Assigns work to direct reports. • Recommends and takes action on hiring, firing, promotions, and disciplinary actions. • Leads a team responsible for assisting users over the phone and electronically in solving problems related to hardware, software, networks and peripherals. • Ensures client service levels and performance metrics are met by team. • Leads a larger helpdesk team responsible for maintenance of complex hardware / software systems. • Leads a team who support and maintain more complex computer and network systems. • Provides guidance and recommendations that drive results to improve b...