HELPDESK SUPPORT ENGINEER

Petaling Jaya, Selangor, Malaysia • Posted June 13, 2026

Job Type: Full-time

Location: Petaling Jaya, Selangor

Posted: June 13, 2026

Category: Computer Occupations

Application Deadline: July 23, 2026

Role Description

 HELPDESK SUPPORT ENGINEER 
Petaling Jaya - Kota Damansara

RESPONSIBILITY:
Respond to user's queries via chat, email, phone and ticketing portal.
Handle inbound/outbound tickets in comply to the SLA.
Provide Level 1 technical support to users and escalate the issue to supervisor if it remains unresolved. 
Understand the nature of the issues faced by users and provide adequate solutions.
Follow up on escalation cases till closure.

REQUIREMENTS:
2 years' experience in helpdesk / technical support roles. 
Have knowledge on IT hardware and software.
Able to work based on 24/7 shift, by rotational.
Patience, able to work under pressure and customer service oriented. 
Good in communication skills.
Candidates must possess at least a Certificate or Diploma in Computer Science/Information Technology

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