Helpdesk Technician at Catalis

Become a vital part of Catalis as a Helpdesk Technician in Edmonton, Alberta. Provide essential IT support, troubleshoot issues, and maintain systems to enhance government operations.
At Catalis, you will be pivotal in supporting our IT infrastructure and serving as the primary contact for user support. Your role includes troubleshooting, hardware configuration, and managing user accounts effectively. A minimum of three years of experience in a helpdesk role is required, encompassing strong knowledge in Microsoft 365, Intune, and system imaging.
Key Responsibilities:
• Provide user support and effectively troubleshoot issues
• Manage hardware, workstations, and peripherals
• Maintain accurate assets and software licence records
• Conduct routine maintenance for system performance
• Create and manage user accounts and access permissions
Requirements:
• Minimum of 3 years in a helpdesk role
• Proficiency in Microsoft 365 Admin Centre and Active Directory
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