HELPDESKAGENT

singapore, singapore, Singapore • Posted June 06, 2026

Job Type: Full-time

Location: singapore, singapore

Posted: June 06, 2026

Category: Other Sales and Related Workers

Application Deadline: July 16, 2026

Role Description

 
  Job Scope 
 Provide 1st level troubleshooting to customers.
 Respond to customers calls in a professional and courteous manner
 Draft professional emails to respond to customers' enquiries
 Follow call script processes to answer incoming calls, emails, etc
 Generate reports using Excel
 Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers
  Requirements 
 Nitec / Diploma in Information Technology or Computer Studies or equivalent
 At least 1 year relevant experience in related field
 Good written and spoken English
 Basic technical knowledge skills PC troubleshooting, basic connectivity
 Good Interpersonal Skills and Communication Skills
 Comfortable working in call centre environment

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