Helpdesk/Technical Support

SUMMARY:
A leading digital company is seeking a Helpdesk/Technical Support professional based in Cape Town . The role involves managing inbound and outbound technical calls, overseeing network management, serving as a Manage Engine System Administrator, handling ad hoc tasks, and assisting with cost estimation and finance-related matters. POSITION INFO:
Ticket Management (Manage Engine):

• Log all incoming support requests accurately in Manage Engine and any other ticketing platform introduced in the future
• Open a minimum of 10 new tickets per day
• Process and manage at least 25 tickets per day
• Maintain ownership and update assigned tickets until resolution or escalation
• Ensure tickets are updated in real time
• Confirm resolution with the client before closing tickets
• Ensure no tickets remain unattended beyond expected service timelines
• Maintain al...