HelpLine Technical Support Analyst - IS&T

As an IS&T HelpLine Technical Support Analyst, you will provide technical support to Apple employees and contractors through various channels, including voice, chat, email, and the ticketing system.

• You’ll perform technical troubleshooting efforts on complex problems in all areas of Apple’s computing environment. Following established procedures, you will document problems, troubleshooting steps, and resolutions. Analysts facilitate technical support and advocate for the caller throughout the process.
• IS&T HelpLine Analysts are responsible for managing support cases from the initial contact to resolution — you own the experience.

• 1-2 years of experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and all other products within the Apple ecosystem.
• Strong troubleshooting and problem-resolution skills.
• Co...