High-Level Client Operations Advisor Role

Join AI Acquisition as a Senior Client Operations Advisor, tackling high-stakes client situations in a fully remote environment. Your role will be critical in driving recovery and retention strategies.
This position calls for a seasoned professional ready to manage complex accounts and navigate high-risk environments. You will engage directly with C-suite leaders, applying diagnostic skills to identify root causes and build effective recovery strategies. Your insights will shape operational improvements while ensuring exceptional client outcomes.
Key Responsibilities:
• Take ownership of escalated client accounts and issues
• Conduct high-level discussions with clients and leadership
• Proactively monitor engagement and health signals
• Maintain thorough documentation for case management
• Develop and refine scalable operational frameworks
Requirements:
• 5+ years in client success or operations
• Proven track record in high-risk account management
• Ex...