Hiring Soft Skill Trainer for BPO/KPO

This is a remote position. Plan, coordinate and deliver comprehensive training in the particular domain. Training students on different topics of Soft Skills.

Cultural orientation - UK/US/Aust/Asian/AsiaPAcific Written communication - types and usage Verbal communication - types and usage Importance of Neutral English Email writing skills - basic - Structure of email, dos and don't s, empathy, relevance, completeness, signatures Being Customer Centric in communication - empathy, customer service attitude, pleasant, polite Effective communication, Public Speaking Customer Service - importance - Empathy, Apology & Acknowledgement, Customer Education & Setting Expectations Coordinate & ensure 100% attendance for training. Ensure training effectiveness through qualitative + quantitative feedbacks Requirements Training delivery capacity on Soft Skill Passionate about training and continuous learning Innovative thinking Flexibility, accountability, and ownership Forward-thinker Educa...