Holiday Assistant Planner Supervisor

1. Position Summary:

Rixos Phu Quoc is seeking a proactive and service-oriented Holiday Assistant Planner Supervisor to manage daily operations and ensuring smooth delivery of guest holiday experiences

1. Key Responsibilities:

• Holiday Oversight: Oversee guest holiday planning and activity coordination.

• Team Leadership: Supervise daily operations of the Holiday Assistant Planner team.

• Guest Interaction: Ensure personalized guest service and effective handling of special requests. Support VIP guest handling and service recovery.

• Communication: Liaise with other departments to ensure seamless guest experiences.

• Reporting: Monitor service quality and report operational issues to management.

Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promot...