Hotel Reservation Agent
cavite, national capital region, Philippines • Posted May 29, 2026
Job Type:
Full-time
Location:
cavite, national capital region
Posted:
May 29, 2026
Category:
Other-General
Application Deadline:
July 08, 2026
Role Description
Job Description
We are hiring Customer Service Representatives for a Hotel Reservation Account to assist customers with hotel bookings, cancellations, modifications, and inquiries. You will provide excellent customer service while ensuring smooth and accurate reservation processes.
Key Responsibilities:
Handle inbound hotel reservation inquiries via phone, chat, or email
Assist customers with booking, cancellations, modifications, and special requests
Provide accurate information on hotel policies, rates, and promotions
Resolve customer concerns efficiently and professionally
Document all interactions and transactions accurately in the system
Escalate complex or urgent issues to supervisors when necessary
Meet quality, productivity, and customer satisfaction standards
We are hiring Customer Service Representatives for a Hotel Reservation Account to assist customers with hotel bookings, cancellations, modifications, and inquiries. You will provide excellent customer service while ensuring smooth and accurate reservation processes.
Key Responsibilities:
Handle inbound hotel reservation inquiries via phone, chat, or email
Assist customers with booking, cancellations, modifications, and special requests
Provide accurate information on hotel policies, rates, and promotions
Resolve customer concerns efficiently and professionally
Document all interactions and transactions accurately in the system
Escalate complex or urgent issues to supervisors when necessary
Meet quality, productivity, and customer satisfaction standards
Interested in this role?
Click the button below to start your application for Hotel Reservation Agent at Telesys.
Apply Now