Hub Delivery Program Support, Partner Experience

Description
In this Hub Delivery Program Support role, you will serve as a support layer to the Hub Delivery Partner Experience team. This role helps keep the Hub Delivery day to day operations run smoothly to ensure we deliver the best in class support for our Hub Delivery Partners (Small Business Owners).

You’ll accomplish this by answering tickets from partners, assisting with daily operations and maintaining the SOP’s of Partner Experience. In this role you will be collaborating with a new team and new processes from scratch in a highly ambiguous environment that pushes forward Amazon's innovation in the last mile delivery space.

Successful candidates are customer-centric, self motivated and data driven. They are strategic and hands-on with a passion for process improvement and thrive in an innovative, fast-paced environment. This role directly impacts our Hub Delivery Partners experience by helping uncover issues and implementing new solutions.

This r...