Hybrid MSP Senior Support Lead for Customer Experience

A leading managed services provider in the Philippines is seeking a Senior Support Manager to lead a dedicated team in enhancing service quality for multiple mid-market clients. You will oversee service performance, coach your team, and act as the key escalation point for service issues. Ideal candidates must have a proven background in IT support management, strong technical skills across enterprise platforms, and a commitment to excellent customer service. Join a collaborative environment focused on continuous improvement and employee growth.
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