ICT Support Engineer

Job Description – IT System Administrator / System Analyst / Site Engineer

Reports to: Head of IT Infrastructure Location: India (Multi-city travel may be required)

Role Summary

We are looking for a hands-on IT professional with 4–6 years of experience in supporting enterprise IT and ICT infrastructure. This role involves providing L2/L3 support for IT systems, campus AV infrastructure, network devices, and hybrid teaching technologies. The candidate will troubleshoot issues, manage network security, assist with implementations, perform preventive maintenance, and ensure smooth day-to-day operations across academic and administrative spaces.

Key Responsibilities

1. Infrastructure Monitoring & Operational Support

- Monitor and support Audio Visual systems in classrooms, lecture theatres, and auditoriums.

- Support lecture capture and hybrid learning systems.

- Maintain video conferencing inf...