Identity Access Analyst, Technical Support Role

Take on a pivotal role as a Senior Analyst with RBC’s Identity & Access Management team. Apply your expertise in RSA Token and Microsoft Entra ID to deliver critical technical support.
Based in Toronto, you will be tasked with coordinating IAM controls, maintaining reports, and enhancing the internal knowledge base. Your analytical skills will help identify opportunities for process improvements and operational efficiencies. Strong collaboration across teams will ensure the timely achievement of objectives and quality standards.
Key Responsibilities:
• Maintain a dashboard and knowledge base for IAM services
• Oversee reporting processes to ensure data accuracy
• Document and execute operating procedures
• Generate team productivity metrics and reports
• Establish partnerships with key stakeholders
Requirements:
• Minimum 2 years in IAM controls
• Excellent communication and presentation skills
• Experience with ServiceNow and Tableau
• Proficient in...