Implementation Project Manager

Implementation Project Manager

ServiceChannel is the leading cloud‑based platform for Facilities Management and Maintenance operations. The Implementation team is seeking a Implementation Project Manager with strong Facilities Management domain expertise to lead customers through successful deployments of the ServiceChannel platform. This role owns the full implementation lifecycle for new and existing customers and ensures the solution reflects real‑world facilities, maintenance, and vendor‑management workflows.

Key Responsibilities

• Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi‑site service delivery
• Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints
• Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget,...